Since we are a wholesaler and sell at rock bottom prices, we cannot and will not accept returns on opened merchandise. All unopened merchandise can be returned within 30 days for exchange or credit. We feel 30 days is plenty of time to decide if you want to return something to us. Any order received after 30 days of purchase will be sent right back to you. Customer is responsible for all shipping charges on returns. All returns are subject to a 20% restocking fee. No returns on special orders. You must email or call before sending something back to i-Supplements. Once we hear from you, we will note your order that you will be making a return.
What will happen if you do not contact us and you decide to send something back? We apologize, but the package will be marked "return to sender" and sent right back to you. Please follow our return procedure and we will be happy to work with you and get you your credit as soon as your return arrives to our Return Dept.
Attention: Due to the amount of recent returns, if you used a free shipping code when placing your order, then decide to return it to us, you will be responsible for paying back what the original shipping cost would have been. It will be deducted from your credit.
Mail returns to:
I-Supplements c/o Return Dept
7227 Montgomery Road
Cincinnati, Ohio 45236
All orders are photographed with a digital camera and tripled check for accuracy. All shortages are to be reported within 24 hours of receipt. Please keep the original carton. Please report all damages within 24 hours so we may file claim with shipper. Email us at firstname.lastname@example.org Be certain to state your order #.
Orders can be cancelled before they are shipped for a 10% processing fee. Orders that have been shipped can not be cancelled and must be returned by the customer for a 20% restocking fee. Filing a charge-back with your credit card company and receiving the package is a felony. I-Supplements reports all internet crime to the proper authorities and turns the person over for to our collection lawyers. Customers filing charge-backs are responsible for all fees incurred to collect the debt.